YOUR RIGHTS AND RESPONSIBILITIES, PATIENT BILL OF RIGHTS and           

NOTICE of PRIVACY/INFORMATION PRACTICES

What We Can Do For You

Services Offered  |  Free Services & Programs   |  Patient Rights

Who May Use Our Services

• All students*, staff and faculty
• * Students under the age of 18 will need to have the Patient Consent to Treat and Financial Responsibility Agreement
  form signed by a parent or guardian prior to being seen in UHWS.

Services Offered
Payment is due at time of service. UHWS accepts cash, checks made payable to Riverside Business Health Services (RBHS) and Captain's Card flex points.  Please note that no credit or debit cards accepted.

Some services provided by UHWS require payment. These include, but may not be limited to:

• On campus laboratory services such as rapid strep and flu tests
• Administration of vaccines and other injectables
• Stitch and staple removal
• Appointments with the Nurse Practitioner

For a list of all fees please see the List of Fees and Description of Services

At the time of the visit, the patient will be provided a medical encounter form itemizing all charges incurred for services rendered.  Often referred to as a "superbill", this itemized statement contains all the necessary information to submit to your insurance company for reimbursement. 

UHWS does not bill a patient's insurance company. Payment is due at the time of service and payment is accepted by cash, check and Captain's Card.  If a patient is unable to make a payment by any of these methods, the patient may sign a Short Term Loan / Promissory Note and make payment at his or her earliest convenience. 

In addition, the Nurse Practitioner may

• order off campus lab work, x-rays or other clinical testing **
• write prescriptions
•  and refer a patient to an off campus specialist or medical facility
 

In order to avoid the paying out of pocket or being denied coverage by insurance, it is the patient's responsibility to contact the insurance company's member service for pre authorization prior to having any off campus medical service. This will require your contacting your insurance company or your primary care physician in your hometown.  Health insurance companies may deny payment for services or refuse reimbursement if a patient does not comply.  It is the responsibility of the patient to inform the health care providers in UHWS of any insurance requirements before services are rendered. 

** When the health care provider writes a prescription the patient may have it filled at the pharmacy of his or her choice and as directed by the patient's health insurance.  When blood work is ordered, the patient has the option of going to Lab Corp or Quest laboratories. 

Please contact your insurance company in advance to be certain they will provide reimbursement for any off campus medical services such as lab work, testing, and prescriptions ordered by UHWS medical providers.

The three major Health Systems in Newport News are:

• Riverside Health System
• Sentara Health System
• Bon Secours Health System

Allergy Shots
Because of safety and liability issues, no allergy shots are given in the office. Students are urged to contact their insurance company to find out which medical facilities they are authorized to receive them in. There are several local family physicians who can administer allergy shots, after an initial evaluation visit.  Please contact the office of UHWS for further assistance and more detailed information.

Programs We Offer

CNU Quit
Smoking cessation program

Health & Fitness Fairs
Get valuable information on health issues like stress reduction, breast cancer, diabetes and lots more.